Visitor Services Associate (P/T)

.Job Objectives:
Visitor Services Associates should be prepared to work as part of a team by being friendly, courteous, and respectful of fellow team members and expressing a positive attitude.  They are expected to be active salespeople and provide exceptional guest services.  Associates work with a sense of urgency within designated time frames in order to complete tasks and actively seek out new assignments.  Associates should arrive on time and be ready to work at the start of their shift.  Associates are expected to remain seated during their shift, but standing or driving may also be included in the day’s tasks.  They frequently lift up to 30 pounds.  They are expected to work in both indoor and outdoor environments according to their assigned tasks for the day, with a primary assignment for this position at the Information Desk in The Shop at Fairchild.

Encourage membership to guests entering and exiting the Garden, according to the membership sales script
• Provide accurate, factual, and engaging information about the Garden and its programs/initiatives
• Manage group tours and the hotel outreach program
• Resolve all guest complaints, involving a supervisor if necessary.
• Answer all guest questions, including researching answers and following up with guests
• Answer phones in a friendly and welcoming manner 
• Greet guests, including making eye contact, smiling, and starting conversations with all guests
• Produce and distribute the Garden’s daily sheet
• Manage the Information Desk volunteers
• Collect member entry admissions data
• Work as part of the Visitor Services team by substituting in other areas of the department, including but not limited to Admissions Chalets, Group Tour Sales, South Gate, Reception, Information Desk, kiosk duty, shuttle and tram service, and Visitor Services volunteer supervision
• Other duties as assigned by your supervisor

Job Qualifications:
• The ability to work a flexible schedule, including day shifts, night shifts, weekends, and holidays
• A commitment to superior customer service 
• Strong computer skills, including Excel and Word.
• Excellent communication skills and inter-personal skills
• Sales and customer service experience required
• Valid Driver’s License

The salary is $12 per hour.  To apply for this position, please email a resume to or fax it to 305.663.4944. No phone calls or walk-ins please. Resumes will be accepted until the positions are filled.

Director of Horticulture

Fairchild Tropical Botanic Garden seeks a talented garden professional to lead its Horticulture Department. With a collection of more than 3500 species from all over the tropics, Fairchild has unique opportunities for collecting, growing, studying, and displaying many of the world's most remarkable plants. 

Fairchild is located in Coral Gables, just south of downtown Miami, Florida in an unusually mild microclimate. It was established in 1936 to celebrate Dr. David Fairchild's legacy of exploration and horticultural experimentation. The Garden has grown along with its surrounding metropolitan area, and now serves as the major botanical institution for a local audience of six million people. Fairchild is the main hub of activity for local gardeners and plant enthusiasts, and is a popular attraction for tourists visiting Miami. 

The most famous of William Lyman Phillips' landscape designs, Fairchild's 83 acre main garden is a model for subtropical and tropical landscapes in Florida and beyond. Notable landscape elements include a rainforest, palmetum, native and exotic butterfly gardens, flowering tree collection, arid gardens, and Caribbean plant collections. Fairchild also owns and manages a 20 acre tropical fruit farm that includes a comprehensive collection of the world’s mango cultivars. 

Suitable candidates will be passionate about tropical plants, and will possess high levels of experience, energy, and creativity. We expect the Director of Horticulture to take a fresh look at Fairchild's plant collection and develop ways to increase its value for display, teaching, research, and conservation. The Director of Horticulture will also play an active role in fundraising, soliciting donations and grants to support the continued growth of the Garden.

Serving as the main spokesperson for Fairchild’s collections and horticultural knowledge, the Director of Horticulture will communicate with the public regularly through writing, public speaking, and social media. 


Maintain and strengthen Fairchild’s leadership role in tropical horticulture.
Curate and add value to Fairchild's living plant collection. 
Lead a team of 23 staff members and more than 100 volunteers.
Be a visible representative of horticulture at Fairchild and within the broader community 
Raise funds for horticultural projects, collecting expeditions, and the continued growth and expansion of the department.  
Promote the use of Fairchild’s collection and landscape for education and research
Serve on the Garden’s management team.
Work closely with Education and Research teams on major projects including science and outreach.
Work with the Volunteer Services Department to promote a culture of volunteerism in Horticulture.


Advanced degree in Horticulture, Plant Science, or Public Garden Management.
Minimum of 5 years experience in public horticulture, with tropical experience preferred.
Minimum of 5 years experience managing personnel.
Demonstrated organizational and leadership skills.
Experience in fundraising.
Excellent written and verbal communication skills, including public speaking experience.

Please submit a cover letter, resume, and contact information for three references to Rose Ricks, Science Village Assistant, at Applications will be reviewed and selected candidates interviewed until the position is filled. Equal Opportunity Employer/Compliance with ADA/Drug-free Workplace

Plant Records and Propagation Manager

Fairchild Tropical Botanic Garden is seeking a botanically trained and technically skilled individual to fill the role of Plant Records and Propagation Manager. The successful candidate will join Fairchild’s Horticulture team, manage data for all living plants, and document incoming plant accessions from all over the world. We expect the Plant Records and Propagation Manager to help us migrate our database system and adopt new technologies for data storage and dissemination. Recruitment and leadership of volunteers is a critical part of the job, as is the sharing of plant information with the public.

Fairchild’s plant collection includes more than 3500 species of plants from all tropical regions, with a special emphasis on palms, cycads, tropical fruit trees, and orchids. Living plants are maintained on the main 83 acre public garden, a 20 acre nursery, and a 20 acre tropical fruit farm. Fairchild’s database is a uniquely valuable source of information on tropical and subtropical horticulture, including records of all accessioned plants grown at the Garden since 1936.


Manage Fairchild's plant records database.
Work with a team of volunteers to conduct routine inventories within the Garden, the nursery, and the Farm.
Maintain and update location maps of living plants.
Manage the accessioning process for new plants. 
Work with nursery staff and volunteers to maintain inventories of propagations. 
Coordinate research and sampling from the collections by Fairchild personnel and visiting researchers. 
Provide plant data to Fairchild staff to support interpretation, publication, teaching, and other initiatives.
Help organize plant sales, producing plant lists and signage. 


Bachelor’s degree in the biological sciences, computer science, or other related field.
Experience with plant names and a general understanding of plant classification and taxonomy.
Proficiency in database management and ability to learn emerging technologies.
Ability to work indoors and outdoors.
Experience with tropical plants is preferred.
Excellent written and verbal communication skills, including teaching and/or public speaking experience.

Please submit a cover letter, resume, and contact information for three references to Rose Ricks, Science Village Assistant, at  Applications will be reviewed and selected candidates interviewed until the position is filled. Equal Opportunity Employer/Compliance with ADA/Drug-free Workplace

Internship Opportunities—Undergraduate

This position will assist in delivering environmental science-based educational programming to elementary and/or secondary students at Fairchild Tropical Botanic Garden. Programs run weekly during the school year from 9:30 am – 1:00 pm; must be able to commit to at least one day per week (during program hours) for fall and/or spring semester. Preference will be given to those who are available September – May.

Note: Applications will be accepted and reviewed on a rolling basis

Candidates must submit a resume, brief cover letter, and application to Amy Padolf, Director of Education.