Erin Fitts, BA
Director of Retail and Visitor Services
Fairchild Tropical Botanic Garden
10901 Old Cutler Road
Miami, FL 33156 USA
Phone: 305-667-1651 ext 3321
B.A. with honors in Anthropology, University of Florida, 1999
November 2005 to Present: Director of Retail and Visitor Services, Fairchild Tropical Botanic Garden, Coral Gables, FL, Providing operational direction and leadership to the Admissions, Retail, and Visitor Services areas. Responsible overall for a department of one director, two managers, nine staff members, and seasonal admissions and visitor services staff members. Performing short-term and long-term revenue planning for The Shop at Fairchild. Performing all responsibilities that require a higher level of trust and accountability, such as buying for The Shop at Fairchild, merchandise receiving, inventory management, database entry and management, and counting cashier deposits. Planning displays that are timely and relevant to garden events, festivals, and mission. Planning timely sales and merchandise promotions in order to increase revenue. Planning the overall layout and merchandising for The Shop at Fairchild. Preparing for year-end physical inventory and performing reconciliation in coordination with the finance department. Setting all retail and admissions policies on cash handling, dress code, departmental transfers, inventory management, and store and merchandise safety. Preparing departmental budgets and coordinating all departmental special projects. Preparing monthly receiving and departmental transfer reports for the finance department. Coordinating with other departments on their items or tickets sold through the store to ensure proper revenue crediting. Coordinating with the membership department on memberships sold through the store and on cashier procedures for temporary membership staff members. Counting and reconciling membership and admissions cashier deposits generated through the retail POS system during the art seasons and garden festivals. Providing operational direction of The Gallery at Fairchild during certain art seasons. Ordering, managing the inventory, and displaying art pieces and products sold through The Gallery at Fairchild. Maintaining the store website for online orders, including adding new products, featuring products that relate to garden festivals and events, and maintaining current listings.
September 2005 to October 2005: Shop Manager, Fairchild Tropical Botanic Garden, Coral Gables, FL, Supervised store employees and volunteers to ensure customer service and cash handling standards were followed and that daily tasks were accomplished, scheduled staff and volunteers, and managed shipping orders.
November 2003 to August 2005: Assistant Shop Manager, Fairchild Tropical Botanic Garden, Coral Gables, FL, Assisted in opening and closing store and supervising store employees.